SOLOS GROW SHOP is an Australian owned and operated business
Email address: sales@solosgrowshop.com.au
Postal address: PO BOX 7, Stockton, NSW 2295

We offer FAST&FREE delivery Australia wide. We dispatch all goods in discreet packaging. In most cases we dispatch orders on the day of payment clearance. Delivery time for goods available on backorder is 30 days. We ship internationally, please contact us for shipping fee quotation.

Delivery times for the Post Zones
– Sydney Metro, Melbourne Metro, Brisbane Metro – 1-2 business days;
– Adelaide Metro, Hobart Metro, NSW Regional, VIC Regional, QLD Regional – 3-4 business days;
– Perth Metro, QLD South East, SA Regional, TAS Regional – 5-7 business days;
– QLD Far North, WA Regional, WA Remote, NT All – up to 10 business days.

We accept the following payment methods
– PayPal
– credit/debit card (via PayPal)
– direct bank transfer / cash to a bank account

Orders not paid within 5 business days after purchase will be automatically cancelled. SOLOS GROW SHOP reserves the right to cancel any order should they choose to do so with full refund being issued to the buyer.

All prices on this web site are GST inclusive, in AUD and are subject to change without notice. Shipping and handling fee is included in the total sum of your purchase.

Return Policy
By purchasing a product a buyer agrees with the information in the product listing. All photos in the product listing are for illustration purposes only. SOLOS GROW SHOP does not warrant that product descriptions are accurate, complete, reliable, current, or error-free.

Should any damage/loss occur during transportation, please contact us within 48 hours of item receipt, we’ll help you to resolve the issue. Later claims can not be accepted.

Returns due to change of mind are accepted only for unopened, undamaged packaging. The amount of refund will be determined by the seller based on the state of the item and packaging. Refunds are issued within 5 business days after item is received by the seller.

Test the product immediately on receipt to ensure the product is functional and does not have any defects. Keep the packages including shipping boxes to help you in an unlikely case of return. Should you come across any problem, contact us immediately, we will help you to resolve the issue. Please read below the conditions for return.

Returns within 14 days from the purchase: Should you find a product faulty and wish to return it within 14 days from the purchase, a shipping fee is paid by the seller.

Returns after 14 days from the purchase: Should you find a product faulty and wish to return it after 14 days from the purchase, shipping fee and handling fees are paid by the buyer. Returns are accepted only within warranty period.

For items with manufacturer’s warranty manufacturer’s rules for resolving quality issues may apply.

In an unlikely case you should need to return the product, please fill in the Return Form, pack the product appropriately to avoid any damage caused by transportation and ship it to SOLOS GROW SHOP, PO BOX 7, Stockton, NSW 2295. Please note, that items received damaged, smashed or modified in any way will void the warranty and can’t be claimed for return.

Terms and Conditions
By purchasing from this web site you agree to the following terms and conditions.
You must be over 18 years of age to browse, use or shop at this web site.
The images on this website are demonstrative only, a product can differ in colour or appearance.

SOLOS GROW SHOP does not support any illegal activity. By purchasing products from SOLOS GROW SHOP buyer confirms that the goods will be used for legal purposes only.

Transit Insurance
The prices of all products include full cost of insurance against loss/damage during transportation. By purchasing products from this web site you agree to lodge a claim with a carrier in due time in an unlikely case should the item arrive damaged.

Under no circumstances can any of the material from this website be copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise.

Disclaimer of warranties and limitation of liability
This site is provided by SOLOS GROW SHOP on “as is” and “as available” basis. SOLOS GROW SHOP makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, SOLOS GROW SHOP disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SOLOS GROW SHOP does not warrant that this site, its servers, or email sent from SOLOS GROW SHOP are free from viruses or other harmful components. SOLOS GROW SHOP will not be liable for any damages of any kind arising from using this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Your confidentiality is of prime importance to us. That is why we treat all the information you provide us with the highest level of discreetness and ensure that it is securely protected. You may rest assured that when treating your personal information all our actions strictly comply with the Commonwealth Privacy Act 1988. When communicating with you we abide by the Spam Act 2003, Do Not Call Register Act 2006 and general law. You can have a closer look at SGS Privacy Policy here.

All the products we send you are discreetly packaged. Only information absolutely necessary for an unobstructed delivery is present on the parcel packaging.

It is your responsibility to securely store your account information including password to your account. By using this site you agree that no loss or damage can be claimed to SOLOS GROW SHOP due to unauthorized use of your account information.